PRIVACY POLICY

Name: Golden Gate Hotel İstanbul
Address: Topkapı Caddesi, Topkapı, Fatih, 34093, TR-34
Telephone: +905053598080
Price range: €€

1.Data Controller

This Privacy Policy explains the principles regarding the processing of personal data within the scope of the website www.hotelsgoldengate.com and reservation services operated by Golden Gate Hotel.

Golden Gate Hotel values the privacy and protection of the personal data of its guests and website visitors.

2.Information We Collect

When you visit our website or make a reservation, we may collect the following information:

Full name
Telephone number
E-mail address
Billing information
Reservation details
IP address
Browser and device information
Website usage and visitor data

3.Purposes of Processing Personal Data

The collected information may be used for the following purposes:

Processing and managing reservations
Providing accommodation services
Responding to guest requests and inquiries
Processing payments
Complying with legal obligations
Improving customer satisfaction
Ensuring security and preventing fraud
Enhancing website performance and user experience

4.Payment Security

All payment transactions are processed through secure payment infrastructures and authorized payment service providers.

Golden Gate Hotel does not store credit card information. Such information is processed directly by the relevant payment service provider.

5.Transfer of Personal Data

Your personal data may be shared,

Authorized public institutions and governmental authorities
Legally authorized bodies and courts
Payment service providers
Business partners involved in reservation and accommodation services

where necessary and in accordance with applicable laws, with:

6.Cookies

Our website uses cookies to improve user experience.

Cookies help us analyze website performance, remember user preferences, and generate website usage statistics.

You may change your cookie preferences at any time through your browser settings.

7.Data Retention

Personal data is retained for the period required by applicable laws or for as long as necessary to fulfill the purposes for which it was collected.

Upon expiration of the retention period, personal data is securely deleted, destroyed, or anonymized.

8.Data Security

Golden Gate Hotel takes appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration, disclosure, or misuse.

9.Your Rights

In accordance with the Turkish Personal Data Protection Law No. 6698 (KVKK), you have the right to:

Learn whether your personal data is being processed
Request information regarding processed personal data
Request correction of inaccurate or incomplete data
Request deletion or destruction of personal data
Object to data processing activities where permitted by law

10.Contact Information

For any questions, requests, or concerns regarding this Privacy Policy, you may contact us through the following channels:

Golden Gate Hotel
Topkapı Mahallesi Topkapı Caddesi No:47 Fatih / İstanbul
E-mail: info@hotelsgoldengate.com
Phone: +90 (212) 635 90 90

Golden Gate Hotel reserves the right to update or modify this Privacy Policy at any time. Any changes will become effective upon publication on our website.